Casinra's Privacy Policy – Your data is safe

Casinra collects only the minimum information needed to serve you. We never ask for excessive or unnecessary data. In line with our privacy policy, we collect three types of information:

We never collect sensitive personal information such as religious beliefs, political views, or health data.

Casinra collects information through several channels. In every case, data collection is transparent and based on your consent:

• Registration Form: When creating an account, you directly provide your name, mobile number, and password.
• KYC Verification: You upload the documents yourself for identity verification.
• Payment Processing: Financial information is collected during deposits or withdrawals.
• Automatic Collection: Device and usage information is automatically collected via cookies and analytics while you use the site.
• Customer Support: Conversations via live chat or email are stored for reference.
• Third Parties: Transaction confirmation details are received from the payment gateway.

Casinra uses collected data only for specific, legitimate purposes. We never use it for anything else. The primary use cases are:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To provide uninterrupted betting, gaming, and payment services.
• Customer Support: To resolve your questions or issues as quickly as possible.
• Security Assurance: To prevent fraud, money laundering, or unauthorized access.
• Legal Obligations: To comply with licensing requirements and applicable regulations.
• Service Improvement: To analyze usage patterns and improve the platform.
• Relevant contact: To notify you of bonuses, promotions, or important updates (you can opt out at any time).

Casinra shares your information only in strictly limited circumstances and under rigorous contractual agreements with specific parties:

• Payment provider: Payment gateways such as bKash, Nagad, and Rocket receive only the information needed to complete a transaction.
• KYC Verification Services: Only minimal information is shared with accredited international providers for identity verification.
• Legal Authority: Disclosed when required by court order or government directive.
• Security Specialists: We work with technology partners when needed to investigate cyberattacks or fraud.

Outside of these circumstances, your data is never shared with anyone. All third parties are contractually required to comply with strict confidentiality policies.

Casinra uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language preference and settings.
• Analytics Cookies: Helps us understand which parts of the site are used most. This data is fully anonymous.
• Performance cookies: Helps monitor page loading speed and overall site performance.

Your consent is obtained via the cookie banner on your first visit to the site. You can disable non-essential cookies at any time through your browser settings.

Casinra protects your data to the highest industry standards. Our privacy policy is built on a combination of technical and organizational security measures.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular security audits: An independent team of specialists conducts regular security audits.
• Staff Training: All staff receive regular training on data protection.
• Access control: Only authorized personnel can access specific data.

Under Casinra's Privacy Policy, you have full control over your personal data. We uphold the following rights in line with international standards:

Casinra does not retain data longer than necessary. Retention periods vary by data type in accordance with our privacy policy:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction data: 7 years (as required by financial regulatory authorities).
• Customer Support Information: Up to 3 years after last contact.
• KYC Documents: 5 years after account closure.
• Log files: 18 months.
• Cookie Data: Automatically deleted after 12 months.

Once legal retention periods expire, data is securely and permanently deleted.

Casinra strictly does not serve anyone under 18. Our privacy policy places the highest priority on protecting minors online.

• Age is verified at the time of registration.
• If anyone under 18 opens an account, it is immediately closed and any collected data is deleted.
• If you believe your child has accessed Casinra, please contact us at support@casinra.ws.

Casinra may update this privacy policy when necessary. When changes are made:

• The "Last updated" date at the top of the page will be revised.
• For significant changes, all members will be notified by email or in-app notification.
• 30 days' notice will be given before any new policy takes effect.
• If you do not agree to the updated policy, you will have the option to close your account.

Reach out to us with any questions or concerns about our privacy policy. Our dedicated data protection team is always ready to help.

We aim to resolve all complaints within 30 days. If a case requires more time, you will be informed in advance.